Relationship among Customer Satisfaction, Customer Loyalty, and CRM Activities

Research output: Contribution to journalArticle

Original languageEnglish
Pages (from-to)23-37
Number of pages15
JournalYGU Journal of Business Administration
Volume8
Publication statusPublished - 2014

Cite this

@article{a95c9dd6c89f4b4e844178d675d617c5,
title = "Relationship among Customer Satisfaction, Customer Loyalty, and CRM Activities",
author = "Yuuichirou Hidaka",
year = "2014",
language = "English",
volume = "8",
pages = "23--37",
journal = "YGU Journal of Business Administration",

}

TY - JOUR

T1 - Relationship among Customer Satisfaction, Customer Loyalty, and CRM Activities

AU - Hidaka, Yuuichirou

PY - 2014

Y1 - 2014

M3 - Article

VL - 8

SP - 23

EP - 37

JO - YGU Journal of Business Administration

JF - YGU Journal of Business Administration

ER -