Knowledge management in a volunteer community at the time of disaster

Kazunori Mizushima, Taro Sugihara, Yasuo Ikawa

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

On March 11, 2011, a massive earthquake struck northeastern Japan and triggered the devastating tsunami and Fukushima nuclear disaster. A number of IT engineers collaborated and launched websites and web services to assist the victims immediately the quake. One of the major websites was sinsai.info in which hundreds of volunteers participated. Even though the sinsai.info project was the loosely coupled volunteer community, it rapidly solved numerous unanticipated problems which occurred one after another in the project. This paper aims to clarify the reason why people collaborated efficiently and solved the problems quickly even in the loosely coupled community. We analyzed communication logs in the community from the aspect of knowledge management. We discovered the important role of communication channels in knowledge management.

Original languageEnglish
Title of host publication2012 Proceedings of Portland International Center for Management of Engineering and Technology
Subtitle of host publicationTechnology Management for Emerging Technologies, PICMET'12
Pages2274-2282
Number of pages9
Publication statusPublished - Nov 1 2012
Event2012 Portland International Conference on Management of Engineering and Technology - Technology Management for Emerging Technologies, PICMET'12 - Vancouver, BC, Canada
Duration: Jul 29 2012Aug 2 2012

Publication series

Name2012 Proceedings of Portland International Center for Management of Engineering and Technology: Technology Management for Emerging Technologies, PICMET'12

Other

Other2012 Portland International Conference on Management of Engineering and Technology - Technology Management for Emerging Technologies, PICMET'12
CountryCanada
CityVancouver, BC
Period7/29/128/2/12

ASJC Scopus subject areas

  • Management of Technology and Innovation

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  • Cite this

    Mizushima, K., Sugihara, T., & Ikawa, Y. (2012). Knowledge management in a volunteer community at the time of disaster. In 2012 Proceedings of Portland International Center for Management of Engineering and Technology: Technology Management for Emerging Technologies, PICMET'12 (pp. 2274-2282). [6304243] (2012 Proceedings of Portland International Center for Management of Engineering and Technology: Technology Management for Emerging Technologies, PICMET'12).