How Emotional Regulation and Conscientiousness Break the Reciprocal Circle between Customer Mistreatment and Surface Acting: An Experience Sampling Study

Junbang Lan, Yuanyuan Gong, Tao Liu, Man-Nok Wong, Bocong Yuan

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
JournalInternational Journal of Contemporary Hospitality Management
DOIs
Publication statusPublished - 2022

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