Collaboration management by smart voice messaging for physical and adaptive intelligent services

Naoshi Uchihira, Sunseong Choe, Kunihiko Hiraishi, Kentaro Torii, Tetsuro Chino, Yuji Hirabayashi, Tarou Sugihara

Research output: Chapter in Book/Report/Conference proceedingConference contribution

14 Citations (Scopus)

Abstract

In light of the ongoing transformation from a traditional industrial society to a post-industrial society as a service society, it is unquestionably required to improve efficiency and quality of services. Especially, we focus on physical and adaptive intelligent services (PAI services) like nursing and caregiving where efficiency and quality are critical for an aging society. In these PAI services, several people have to collaborate to provide services, and a collaboration support system would be necessary. This paper proposes an information supervisory control model for a collaboration support system; furthermore, we have developed a smart voice messaging system based on this model. This model has a hypothesis that appropriate information sharing based on awareness of clients situation and task processes can be utilized and effective for improving efficiency and quality of services. We then formulate several hypotheses including the above one to be examined through field tests, virtual field tests, and simulation from the perspective of information supervisory control, and show some preliminary experimental results.

Original languageEnglish
Title of host publication2013 Proceedings of PICMET 2013: Technology Management in the IT-Driven Services
Pages251-258
Number of pages8
Publication statusPublished - 2013
Event2013 Portland International Conference on Management of Engineering and Technology, PICMET 2013 - San Jose, CA, United States
Duration: Jul 28 2013Aug 1 2013

Other

Other2013 Portland International Conference on Management of Engineering and Technology, PICMET 2013
CountryUnited States
CitySan Jose, CA
Period7/28/138/1/13

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ASJC Scopus subject areas

  • Computer Networks and Communications

Cite this

Uchihira, N., Choe, S., Hiraishi, K., Torii, K., Chino, T., Hirabayashi, Y., & Sugihara, T. (2013). Collaboration management by smart voice messaging for physical and adaptive intelligent services. In 2013 Proceedings of PICMET 2013: Technology Management in the IT-Driven Services (pp. 251-258). [6641615]