A consideration for using workers' heuristics to improve safety rules based on relationships between creative mental sets and rule-violating actions

Yuichi Otsuka, Ryo Misawa, Hiroshi Noguchi, Hiroyuki Yamaguchi

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

This paper reports on the relationships between creative mental sets and rule-violating actions using questionnaires answered by 218 nursing workers. An exploratory factor analysis was conducted. The results revealed five factors of creative mental sets: curiosity, minutiae, inquiry, sensitivity, and courage. In addition, rule-violating actions were found to consist of three factors: violation of regulations, violation of local rules, and self-style. The results of multiple regression analyses showed a negative relation between curiosity and regular rule violation. Negative correlations were observed among minutiae, inquiry, and local rule violation. Furthermore, the mean score of local rule violation of a person who thinks that it is important for the work environment to offer high and excellent care is significantly higher than that of those who think that other environmental considerations are more important. The result elucidated the necessity of using workers' heuristics in the process of improving safety rules as well as improving their acceptability to workers. This point is important and applicable not only in the field of patient safety management systems, but also in other fields.

Original languageEnglish
Pages (from-to)878-884
Number of pages7
JournalSafety Science
Volume48
Issue number7
DOIs
Publication statusPublished - Aug 1 2010
Externally publishedYes

Keywords

  • Creative mental set
  • Management engineering
  • Organization design
  • Risk assessment
  • Safety engineering
  • Safety rule
  • System engineering
  • System management

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Safety Research
  • Public Health, Environmental and Occupational Health

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